Returns & Exchanges

At Kodiak, we stand behind the quality of our food products; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened items or a full replacement for damaged goods. Because we deal in perishable items, we prioritize food safety and customer satisfaction in every request.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order containing the items you wish to return or report as damaged.

• 2.
  Provide Proof of Purchase

  Upload a copy of your receipt and a photo of the product batch number found on the packaging for quality control tracking.

• 3.
  Receive Authorization

  Our customer care team will review your request within 48 hours and provide a prepaid shipping label or a credit voucher.

• 4.
  Complete the Refund

  Once your return is received at our warehouse or your claim is approved, a refund will be issued to your original payment method within 5-7 business days.